Returns & Exchanges

At eufy, we stand behind the quality of our smart home products and offer a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we provide a straightforward process to ensure a hassle-free return or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online support center or contact our customer service team with your order number to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Place the item in its original packaging including all accessories, manuals, and components to ensure the return is eligible for a full refund.

• 3.
  Ship to eufy

  Affix the provided shipping label to your package and drop it off at the designated carrier location; please ensure the RMA number is clearly visible on the outside.

• 4.
  Receive Refund or Replacement

  Once our warehouse receives and inspects your item, we will process your refund to the original payment method or ship your replacement within 7-10 business days.