Frequently Asked Questions

Everything you need to know about eufy smart home security and cleaning solutions.

How long does shipping take for my eufy order?

Standard shipping typically takes 3-5 business days within the contiguous United States. Once your order ships, you will receive a tracking number via email to monitor your delivery status.

What is the warranty policy on eufy products?

Most eufy products, including our RoboVacs and Video Doorbells, come with a 12-month limited warranty. This covers any manufacturing defects or hardware malfunctions under normal use.

Do eufy security cameras require a monthly subscription?

No, one of our core values is privacy without the price tag. Most eufy security systems store data locally on the HomeBase or an SD card, meaning there are no mandatory monthly cloud storage fees.

What is your return policy if I am not satisfied?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.

Are eufy smart home devices compatible with voice assistants?

Yes, the majority of eufy devices, including our smart bulbs, plugs, and cameras, are compatible with Amazon Alexa and Google Assistant for seamless voice control.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options like Klarna or Affirm for eligible purchases.